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iViewXpress FAQ
> FAQ for Recruitng Professionals and Hiring Managers
> FAQ for Candidates
FAQ for Recruitng Professionals and Hiring Managers
What is iViewXpress?

iViewXpress is your start in recruiting 2.0. It is an effective web-based video interview platform that lets recruiters get better results faster. iViewXpress enables recruiters to consistently and systematically do first pass evaluations of candidates via online video interviews, so they can quickly filter non-fit candidates from the pipeline. With iViewXpress, recruiters can quickly see how each candidate performs during video interviews, and see why others felt a certain way about a candidate. The end result is less guesswork, less time spent, and more cost effective recruiting.

Click here to see a quick comparison chart about how iViewXpress' video interview platform helps recruiting become easy, efficient, and effective.
What is a Video Profile?

When recruiters identify qualified candidates, they can set up iViewXpress video interviews. The result of the video interview will be stored as an online video profile. Each video profile contains a candidates unrehearsed answers to specific questions designed by the hiring organization.

After the recruiting strategy has been established and several potential candidates are selected, recruiters and hiring managers can design specific questions that they want these candidates to answer. Candidates will not know the questions before they start the video interview. The recruiter will enter the questions and send out the invitation to the candidates. Candidates only need a standard web cam, a microphone, and high speed Internet to connect to our system to conduct their video interview. Once a candidate finishes recording his or her answers via the iViewXpress live video interview platform, hiring managers, recruiters, and peers can all be invited to see the interview videos online anytime, anywhere.
Can a candidate upload a video interview?

No. Like an actual face-to-face interview, the question will be asked once we start recording, therefore as a candidate you will not be able to know or prepare the answers ahead of time. Simply be yourself and give the best answers when you are asked.

The next version iViewXpress will provide candidates with an additional opportunity to present themselves through video CV. Video CV is a small video clip where candidates can express their skills and capabilities. A candidate can either record a video CV from a webcam, or upload a pre-planned video to our system.
Why should we use video interview instead of phone interview?

Video interview is a better tool than phone interview for the first run screening because it frees up more time and money spent. Using video interviews will make your recruiting routine much more scalable without being constrained by an interviewer and/or interviewee's availability. Our research shows that in some extreme cases, a job candidate can ask another person to answer the phone interview without being caught. This especially happens in the initial qualification run of phone screening and we believe that video interviews can show you the candidate's real skills better than a phone interview. Moreover, the video interview is easier to share among hiring teams for objective evaluation, while phone calls are subject to one person's feedback. Because your candidates will answer questions on an unrehearsed basis and your hiring managers and colleagues can evaluate candidate expertise, communication skills and personality more accurately. Seeing is believing - and only a Video Interview Profile reflects the true quality and strengths of a candidate while saving your organization time and money.
How much does iViewXpress cost?

iViewXpress provides you with a very cost efficient video interview solution. iViewXpress not only offers the most complete video interview features, but also provides a very competitive price so you can save BIG money. Depending on your membership level, per video interview can cost as low as $10 for each candidate. Even our most flexible Pay-as-You-Go plan can be as low as $19.99 per video interview, which is the best value price compared to any similar offerings. When you use iViewXpress and become able to filter a few non-fit candidates, you already save a great deal of phone interview time and money. More importantly, you will lower the risk to spend thousands of dollars on flying a candidate for on-site interviews if the hiring team already rejects this candidate from seeing his/her online video interviews.

Besides the Pay-as-You-Go plan and the regular monthly subscription membership, iViewXpress also provides an annual subscription so that organizations can use video interviews flexibly throughout the year. You can find more details from Membership Plan.
Is there a recurring plan (monthly membership) for iViewXpress?

Yes, iViewXpress offers monthly recruiting plans for recruiting professionals or organizations engaged in regular hiring activities. Our recurring plan gives you flexibility to distribute recruiting budgets over the year. Depending on the membership plan, every month you will receive new video interview credits, and any unused credits from last month will be rolled over to this month so you can continue using them. (The roll over video interview credits only expire after 12 months.)

For more details, please visit ourMembership Plan.
Can I get a monthly invoice for iViewXpress?

Yes, when you make the payment, you will get a payment receipt from Google Checkout our online payment processing vendor. This receipt contains your purchase information with iViioo, Inc. and the unique order number, therefore you can print it out as an invoice and get reimbursement from your company for expense purposes. You can also review your order history on your account page.
What is the difference among a Pay-as-You-Go bulk package, monthly pricing, and annual pricing for iViewXpress?

iViewXpress lets you choose the most suitable plan for your organization. If you want to purchase video interview credits based on your current openings, you can join as a Silver Plan Member. Being a Silver Plan Member you can enjoy the our Pay-as-You-Go bulk package, buying from only 1 credit to as many as 500 credits at once. Our Pay-as-You-Go plan offers you as low as $19.99 per video interview.

If your organization has regular hiring activities and wants to budget your recruiting expenses on a monthly basis, then you can choose a monthly subscription.

For organizations wanting to acquire a maximum number of video credits to use it flexibly, our annual subscription plan lets you receive all the credits at once, then you can use them throughout the year.

For more details, please visit our Membership Plan
Can I control how many people record a candidate interview to control your video profile budget?

Yes, you can have full control of your video interview budget. There are 2 approaches you can choose. The first method is you can decide how many candidates you want to invite and set up a "by invitation only" video profile. Because you only invite a specific number of candidates for video interviews and other candidates will not be able to see the video interview link. You have full control in this case on how many video interview credits you will need. The second approach is to keep a finite amount of video credits that you budgeted in your account. For example, even when you have 3 public job video interview links active at the same time, you can maintain only 40 credits in your account. Once you collected 40 video interviews, you can review the candidates and decide if you need to add more video credits to your account to activate the link again.
How long will video profile be stored after a candidate responds?

Each video will be stored for 6 months, to ensure that your hiring team can review these candidates' performance after a hiring decision. If for some reason you need to replace a current hire, you can go back and review the next qualified candidate. Another benefit with a 6 month storage is that your team would be able to compare a candidate's interview performance vs. actual work performance and gain the experience on selecting a super star for your next hire. (If you would like to store the video profile for more than six months, please contact us.
Do candidate interview links expire?

There is no set time limit if your video interview profile is still active but in some cases the candidate interview link will become expired. For example, when you have an active "by invitation only" video profile, and you remove a candidate from the invitee list after this candidate's invitation was sent, even though the candidate originally received your link via email, the link will be expired. You can also close the profile if you find the best hire, and the related video interview links will be expired.
Is there spam protection for interview recordings?

We have enabled protection mechanisms on our video interview recorder therefore it is unlikely that you will encounter a video spam situation. However, if you find out that there is a spam behavior, we will return you the credits back and try to find out the source of spam so that it will not happen to our clients again.
How safe is the recorded information?

Our system verifies every recruiter and reviewer's email address, therefore each recorded video profile is only authorized to be seen by the recruiter who created this video interview, or the reviewers who are assigned to see the recorded video interview.
How many times can a recruiter and assigned reviewers review a specific video interview?

You and your assigned reviewers can review any video interviews as many times as you need to, there will be no additional charge for reviewing videos from multiple reviewers.
On average, how much does using iViewXpress cost for each hire?

You can review more candidates for less, and also become more effective. On average, it will cost you as little as $100 to screen 10 candidates (corporate plan) for one job opening. And you will save at least $1,000 in time and money spent on phone calls. For example, if you and your hiring team need to make 45 minutes of screening phone calls for 6 candidates on average, it will cost you 4.5 hours, roughly $900 in hidden costs with employee's time spent. And often times you will not have time to screen 10 candidates because of scheduling difficulties. In this case each candidate's screening costs $150. Using iViewXpress, for $100 you can pre-screen 10 candidates, and for each candidate you only need to spend 15 minutes to see the video interview (from anytime, anywhere!!). You will only spend 2.5 hours of time and eventually the screening cost is only $60 per candidate. You achieved almost 60% savings on your time while at the same time broadening your talent pool.

Even if you are not a corporate plan member, you can benefit from a more precise screening and get best candidate in a shorter time. After all, a video interview not only saves you time but reduces your risk on wrongful hires due to subjective phone call evaluations.
Why is iViewXpress priced so differently from other video interview platform?

Like Google Applications, iViewXpress is built on the latest computing cloud, therefore it can offer the best scalability while minimizing bandwidth and storage costs for clients. iViewXpress has a patent pending mechanism and uniquely designed system architecture that ensures your every dollar is best used.
Will iViewXpress sell any of the information it collects?

Absolute not. iViewXpress respects everyone's privacy and we will not sell any of the information it collects. Recruiters and hiring organizations are authorized to view a candidate's video interview when the candidate agrees and voluntarily applies for an open position. All the videos are stored in iViewXpress' database and any hiring organization can not "purchase" these videos and restore it for any other purpose. Therefore our candidates' privacy is well protected and the data will not be transferred to other companies without a candidate's consent. We only offer video interviews and other related recruiting services when both hiring organizations and candidates have consented to sharing their information with each other. All the login information, video and data are stored in a secure environment.
How do I set up an video interview profile? (How-to for recruiter/hiring manager)

Setting up an online video interview is really simple. First you will register an iViewXpress account. After you login, choose "Create a Job Profile" from the menu, and you can start to follow the instruction step by step.

Step 1: Enter Job Profile Information - you will enter basic information about the position you are hiring for. This information will be seen by candidates.
Step 2: Enter/select Video Interview Questions - you can use questions from our question bank, or enter your own questions. Decide a time limit for each question.
Step 3: Customize a Video Interview Web page - you can upload a logo and change fonts and colors so that candidate sees your corporate image during the interview.
Step 4: Invite candidates or paste the link to your job post - you can then invite candidates for private video interview, or paste the published link by your current job post.
Step 5: Review interviews - now you can sit back and relax. When there is new incoming interview recorded, you will get an email notification.
Is there any software for the candidate to install?

No. As long as candidates meet the system requirements, the candidate does not need to install any additional software.
How hard is it for a candidate to use?

Using iViewXpress to do a video interview is very simple. iViewXpress also provides candidates with a "Test Drive Video Interview," and candidates can try out sample video interviews before they conduct the real one. Practice makes perfect!
Can a candidate (interviewee/respondent) record an evaluation without a web cam?

Yes, a candidate can choose to record only voice instead of full video without using a web cam. Obviously, a working microphone is a must. But because the job market is very competitive, we would encourage candidates to prepare a web cam and treat the video interview as a actual in person interview. A video interview lets your potential employer know your confidence & communication skills are top notch.
My web cam's quality isn't too great. Should I go buy a new one?

Your web cam doesn't have to be spectacular and we do not require extremely high quality resolution. If you're web cam was just accidentally put in the washing machine - buy a new one. But really don't go too crazy in your web cam search. Click the following link to find prices and web cams for sale: http://www.nextag.com/web cam/search-html
Are there backups of videos on iViewXpress?

Our systems run backups daily and are built on a large computing cloud. Therefore we will have backups of candidate videos on iViewXpress. But once the candidate's video expire after six months, our system will remove them permanently unless the recruiter requests to store this video longer.
Can I download video interviews from iViewXpress?

No. To protect candidates' privacy and employer's interview question confidentiality, all the videos can only be viewed from the iViewXpress player online.
Can I bulk import interview questions or emails to send out interview links to?

Yes. iViewXpress provides bulk import functions for interview questions and candidate emails. Detailed instructions on how to import data are described in the "Question Bank" and "Candidate Database" on the left menu once you log in to the system as a recruiter.
What is the difference between iViewXpress and iViewXpress Enterprise?

iViewXpress is a light weight add-on to modern e-recruiting systems. iViewXpress provides every recruiter and hiring organization with the most easy, effective, and cost-efficient video interview services. iViewXpress Enterprise, our full featured e-recruiting platform, instead will provide end-to-end e-recruiting services, where recruiters can combine questionnaire formats for skill set evaluation, video interview, and on site interview scheduling features. iViewXpress Enterprise version 2 is still in the development process, if you would like to sign up as pilot user or get latest update, please email us.
If I start using iViewXpress, can I export my information to iViewXpress Enterprise later?

Yes, in the future version you can export information between iViewXpress and iViewXpress Enterprise.
Can I test the video interview process before candidates see it?

Yes, you can test the video interview process before you enable the public link feature or before you send out any invitation to candidates so that no one will see it during testing. We would encourage you to sign up now to use our unlimited video credits to test drive our system, it is absolutely free during the trial period. Sign up here: iViewXpress FREE Trial
How much time does a candidate have to complete an video interview?

Just like a real world interview, it depends on the question asked. When a recruiter configures each video interview question, the recruiter can determine 2 parameters. The first parameter is N seconds of "Preparation Time" for a candidate to prepare the answer after seeing the question. The second parameter is Y minutes of "Answer Time Limit" for a candidate to complete the answer. During the video interview, if the answer time limit is reached, the system will proceed to the next question. For example, if a full video interview contains 2 questions, Question 1 is 3 minutes with 30 seconds preparation time, and Question 2 is 5 minutes with 1 minute preparation time, then the whole interview will take about 3+0.5+5+1= 9.5 minutes.
How will I be notified when a candidate finishes a video interview?

Every time a candidate finishes a video interview you will receive an email notification. Then you can click the link to see the incoming video interviews, and assign more reviewers to score and comment on the candidate's performance.
Can I tell from where a candidate clicked the interview link?

Currently you will see the candidate's personal information and be able to know where he/she is from. In our next version we will include advanced reporting features about the click through of the video interview links.
How secure is iViewXpress?

iViewXpress apply's SSL standards for user authentication and secure payment. We are committed to making continuous efforts to ensure our system is secure for our users.
FAQ for Candidates
What are the system requirements for a candidate (interviewee)?

No software download is required, the candidate only needs to meet the following requirements.
1. A computer connected to high speed Internet (can view high quality streaming video from Internet).
2. A working web cam that can record video.
3. An Internet Browser with Flash Player version 9 or 10 installed. (All major browsers supported)
4. A microphone that can record voice clearly.
5. Candidates should test their system prior to the first question, so if there are any unexpected errors, they can cancel the video interview and email a request to conduct the interview again.

We also would like to remind candidates to dress formally as if in a real in-person interview. And find a clean background with sufficient lighting for the best recording effect. Cell phones, Skype, IMs, Twitter alerts, etc. should be muted or turned off. Put a sign on your door that reads 'do not disturb' and inform your neighbors you can not be bothered.
Will my personal information, including my video interviews be strictly protected?

YES, absolutely. We have a strong commitment to protect our customers' privacy. Our system is designed to ensure the security of candidates videos. No one from hiring organizations can download your video answers, and at anytime you can request to remove the video. We will notify the hiring organization and remove the video. Please note that the hiring organization has to agree that your video answers will only be used under the following conditions: (1) To assess your potential as a job candidate (2) To analyze your skills and styles to help improve their recruiting practice. Only the hiring organizations specific recruiters and hiring team can access your videos.
How do I make a great video interview?

First of all, prepare a good setting and dress professionally. Second, maintain good eye contact to the web cam. Remember to talk as if the webcam is the interviewer. Keep a positive attitude, even when answering a difficult question. The interviewer cares not only about your skills, but also about your attitude. For more details, have a look at our Tips for a successful online interview.
What kind of web cam should I use?

You can use any standard webcam that has more than 2M pixel resolution. You can ask your friend or family member who has experience with using webcam to help you out.
What privacy options does iViewXpress support?

iViewXpress provides the safest privacy options for candidates, and employers are risk free on any Equal Employment Opportunity requirements. A candidate can choose the "Video Only" option while answering all interview questions, so that personal privacy is fully protected. Further, candidates must consent to conducting a video or voice-only interview.
Do you support Mac and Linux computer?

Yes, iViewXpress Video Interview supports Mac and Linux computers, as long as the candidate has an Internet Browser with a Flash Player installed, along with a functioning web cam and microphone. We also supply each candidate and recruiter with an iViewXpress technical support email, support@iviewxpress.com, in case a technical problem disrupts the interview process. The candidate and recruiter should have this email stored in a non-internet location in his/her preparation for the interview.
What happens if a video interview is disrupted during the recording, can the candidate do it again?

Once a candidate starts answering the first video interview question, the system will consider the interview is fulfilled. This is to ensure the fairness and integrity of the video interview. Therefore we urge candidates to prepare ahead of time and once started do NOT stop, unless a serious disruption happens. If an interview process is unfortunately disrupted due to technical problems or an uncontrollable situation, we will restore the credit back to the recruiter and activate the candidate's video interview link again. Should this happen, please email to support@iviewxpress.com. NOTE: If a candidate has an unusual or lengthy record of 'technical problems' we will notify the recruiter of suspicious activity and this may reflect poorly on a candidate's record. Please plan a good location in advance and take advantage of our free practice interviews to ensure technical success.